Requesting OS Upgrades
Your Kato Spaces system has access to operating system upgrades, performed by our team.
Operating system upgrades generally require about 6-8 hours of system downtime, and need to be scheduled a few weeks in advance. An optional full system save can be performed before the upgrade takes place, which provides an additional level of safety in the event that a rollback is needed. While there is no charge for the operating system upgrade itself, the system save/backup is an additional charge (except for customers who have our 14-day VTL backup package, who do not incur this additional charge).
To schedule an operating system version upgrade, please provide the following information:
- The operating system version you want to upgrade to
- When you would like to schedule your upgrade - a specific date/time, or a range (ie. “any time on weekends” or “weekdays after 5PM Central”)
- Whether you would like to include the full system backup
- If there are any concerns about compatibility with third-party programs
Please email our team at firstname.lastname@example.org with this information to schedule your operating system upgrade.